Refund policy

30-day returns

If your rug isn't right for you, you can return it within 30 days of delivery for a full refund of the item price. This applies to all orders, wherever you are.

How to start a return

Before sending anything back, please contact us at support@beuniq.co.uk with your order number. We'll confirm your return and send you the return address and instructions. Returns sent without contacting us first may be delayed.

Condition of returned items

Items must be unused, in the same condition you received them, and returned in their original packaging where possible.

Return shipping

Return shipping is paid by the customer, unless the item arrived faulty, damaged or incorrect. In those cases we cover the return cost. Get in touch to start the return procedure.

Faulty, damaged or incorrect items

Please let us know within 7 days of delivery and include photos. We'll arrange a replacement or a full refund, including all shipping costs.

Refunds

When your return arrives, we'll inspect it and email you to confirm. Approved refunds are processed within 2 business days to your original payment method. Your bank may take a few more days to show the money in your account.

Delivery charges

If you paid a delivery charge on your order, it will be refunded along with the item price.

International orders

Any customs duties or import taxes charged by your country aren't collected by us, so we can't refund them. You may be able to reclaim them from your local customs authority.